- First, software use problems
Q: I want to go on business for a while without looking at the software. Can the software be suspended?
A: Hello! I'm very sorry for the inconvenience caused to you.
Q: I bought your software at point B and sold it at point S, but now I'm losing money.
A: Hello! The trading line is an operational indicator, not a stock selection indicator. If you simply use the B point of the trading line to select stocks, some stocks will not perform well in the short term. It is recommended that you participate in our training and learn how to choose stocks for teachers. , Combined with the trade line, I believe it will be better.
Q: What is the application principle of BS points on your trading line?
A: Hello! Trader line application principle-"Not valid on invalid stocks, but more accurate on valid stocks" For some stocks with long-term capital attention, the effect of the trader line will be better.
Q: Your software's trading line signal is too lagging. If it rises for a period, it will send a point B, if it falls, it will send a point S.
A: Hello! Everyone wants to buy at the lowest and sell at the highest, but what can really be done is accidental. The trading line is issued only when the trend has been established, so the buy and sell signals generally do not appear at the lowest point and the highest point, but it can effectively identify the main force in the way of shock and the temptation of the way, So we do not pursue buying at the lowest, selling at the highest. What the trading line can do is to make big profits and small losses, seize the rising wave, and avoid the big falling wave.
- Second, information confidentiality, security and other issues
Q: After I registered your software, I often had phone calls from precious metals and futures bothering me.
A: Hello! Yimeng is shocked by what you have encountered. From the aspects of internal software and hardware management, training and education, our company has always attached great importance to the user's information security and confidentiality.The company has been preventing internal leakage and External attacks protect user data in all aspects. I hope you can report the detailed situation you encountered to our complaint platform 10108688-0 to help us investigate the source of the leak and establish a more secure and strict protection system.
- Third, purchase, prizes, returns, exchanges and other issues
Q: I don't think your software is suitable for me. I request a return.
A: Hello! If you are within the return and exchange period, you can notify the Yimeng trader in writing to cancel the agreement and handle the return procedures without reason. If it is outside the return period, because your product has exceeded the time limit for return and exchange, we cannot process the return for you, and we apologize for the inconvenience caused to you!
Q: I want to return the decision / enhanced decision / lead agency software. How long is your return period?
A: Hello! You can view the related content in the "Agreement-User Agreement" in the lower right corner of the software interface.
Q: I have handled the software return business a few days ago, when will I receive a refund?
A: Hello, if your return application has been reported, it usually takes 7-10 working days to complete the financial review. Please wait patiently. If you have any questions, please call 10108688 for consultation.
Q: Why haven't the gifts the salesperson promised to give me now?
A: Hello, please call the customer service hotline 10108688 and provide us with the relevant information for verification. We will reply to you within 2-3 working days. The inconvenience caused to you, please forgive me!
- Questions such as customer service and complaint channels
Q: I have encountered a problem, how can I consult you?
A: Hello! The ways to contact us are: 1. Call the Yimeng national customer service hotline 10108688 (Service time: Monday to Friday 9: 00-20: 00, Saturday-Sunday 9: 00-18: 00) 2. Click on the right of the software interface QQ icon below to achieve online help III. Click the "About Yimeng"-"Feedback" icon on the right side of the software to submit your questions and suggestions, and we will give timely processing and reply.
Q: There is a deviation between your publicity and the actual situation. I want to make a complaint. What is the complaint hotline?
A: Hello! Yimeng is a regular company. I believe there must be a misunderstanding. Please call the Yimeng complaint hotline 10108688-0. Please provide us with details and we will check the relevant departments.